Retail Manager – Kumo Desserts
Join One of Perth's Fastest Growing Dessert Brands
Kumo Desserts is a modern Asian dessert café offering premium shaved ice, handcrafted desserts, specialty drinks and exceptional customer experiences.
We are seeking an experienced
Retail Manager
to lead our store operations, develop our team and drive business performance.
This is a full-time management position with excellent long-term career opportunities for an ambitious hospitality professional.
Salary:
$80,000 – $95,000 + Superannuation (depending on experience)
Location:
Perth, WA
About the Role
Reporting directly to the Directors, you will take full responsibility for the day-to-day management of the café, ensuring outstanding customer service, efficient operations and strong financial performance.
You will be expected to operate the business as though it were your own.
Key Responsibilities
Business Management
Manage the daily operations of the café
Ensure profitability targets are achieved
Monitor sales, labour costs and food costs
Analyse weekly financial reports and implement improvements
Develop strategies to increase revenue and customer numbers
Monitor store performance against KPIs
Ensure compliance with company policies and procedures
Staff Management
Recruit, interview and onboard new employees
Prepare staff rosters
Manage labour budgets
Supervise up to 20+ employees
Conduct staff training and coaching
Perform performance reviews
Manage disciplinary procedures when required
Build a positive team culture
Ensure excellent customer service standards are maintained
Inventory & Purchasing
Forecast stock requirements
Order food, beverages and consumables
Manage supplier relationships
Control stock levels
Conduct stocktakes
Minimise wastage
Monitor gross profit margins
Customer Experience
Resolve customer complaints professionally
Maintain high customer satisfaction
Improve operational efficiency
Maintain premium presentation standards
Ensure food quality and consistency
Compliance
Ensure compliance with Food Safety Standards
Maintain workplace health and safety




Ensure compliance with Fair Work legislation
Maintain HACCP procedures where applicable
Ensure all staff follow hygiene standards
Maintain required business records
Essential Requirements
Applicants
must demonstrate substantial experience in retail or hospitality management.
We are looking for someone who has:
Minimum
2 years' full time experience
as a Retail Manager or Café Manager in Australia or overseas (more experience highly regarded)
Experience managing a high-volume café or restaurant
Experience supervising a team of at least 10 employees
Experience preparing rosters and managing labour costs
Experience managing stock purchasing and inventory
Experience analysing sales and financial reports
Strong leadership and communication skills
Excellent customer service skills
Strong problem-solving abilities
Ability to work under pressure
Ability to work weekends, evenings and public holidays
Computer literacy including Microsoft Office and POS systems
Current Food Safety knowledge
Highly Desirable
Applicants with the following will be highly regarded:
Diploma or higher qualification in Hospitality, Business or Management
Experience with Square POS
Experience in dessert cafés or specialty beverage businesses
Multi-site management experience
Experience opening new stores
Experience training managers
First Aid Certificate
Food Safety Supervisor Certificate
Skills We Are Looking For
The successful applicant should be able to demonstrate experience in:
Retail business management
Financial management
Budgeting
Sales analysis
Profit improvement
Staff recruitment
Team leadership
Conflict resolution
Customer relationship management
Inventory management




Supplier negotiations
Operational planning
Workplace compliance
Food safety management
Performance management
Training and coaching
Marketing initiatives
Continuous business improvement
Sponsorship Opportunities
Kumo Desserts welcomes applications from suitably qualified overseas candidates.
Employer sponsorship under the Temporary Skill Shortage (Subclass 482) visa may be considered for the right applicant
, subject to Australian Government requirements and company approval.
Applicants seeking sponsorship should generally be able to demonstrate:
Relevant qualifications or equivalent industry experience appropriate to the Retail Manager occupation
At least the level of relevant work experience required under current migration rules
Competent English language ability (or exemption where applicable)
Ability to satisfy health and character requirements
A genuine commitment to long-term employment with Kumo Desserts
A proven employment history in retail or hospitality management
Strong leadership experience supervising staff and managing business operations
Ability to perform the duties of a Retail Manager at a professional level
Meeting these criteria does not guarantee sponsorship, and any sponsorship offered will be subject to Australian migration legislation and business needs.
What We Offer
Competitive salary
Career progression opportunities
Professional management training
Supportive team environment
Opportunity to grow with an expanding brand
Potential sponsorship for exceptional candidates
Long-term career pathway into Area Manager and Operations Management
How to Apply
If you are passionate about hospitality, leadership and delivering exceptional customer experiences, we would love to hear from you.
Please submit:
Your resume
A cover letter outlining your management experience
Details of the size of teams you have managed
Examples of business improvements you have implemented
Your Australian work rights or current visa status (if applicable)
Only shortlisted applicants will be contacted.

📌 Retail Manager (Perth)
🏢 Kumo
📍 Perth