All Abilities Support and Wellbeing0 – Brisbane QLD
All Abilities Support and Wellbeing | North Brisbane, QLD NDIS Registered Provider
About Us
All Abilities Support and Wellbeing is a growing NDIS Registered Provider delivering in‐home support, community access and employment support to participants across North Brisbane and Moreton Bay region.
We're a passionate, close‐knit and high performing team, committed to person‐centred, high‐quality support that helps participants achieve their goals.
About the Role
We're looking for an experienced Operations Manager to oversee the day‐to‐day running of the business.
This is a hands‐on role suited to someone who thrives in a small business environment — comfortable moving between strategic planning, rostering, compliance, and staff support in the same day.
You'll work closely with the Managing Director to ensure the business runs efficiently, stays compliant with NDIS Practice Standards, and continues to deliver excellent outcomes for participants.
Employment type: Full‐time / Part‐time (negotiable) Location: North Brisbane (office‐based with some local travel) Reports to: Managing Director
Key Responsibilities
Operations & Service Delivery
Oversee day‐to‐day operations across all service lines
Manage rostering, scheduling, and staff allocation to ensure participant needs are met
Monitor service delivery quality and troubleshoot issues as they arise
Liaise with participants, families, and support coordinators regarding service needs
Compliance & Quality
Ensure ongoing compliance with the NDIS Practice Standards and NDIS Code of Conduct
Maintain policies, procedures, and documentation required for NDIS registration and audits
Coordinate incident management, reporting, and continuous improvement processes
People & Culture
Recruit, onboard, and manage support workers and administrative staff
Coordinate staff training, supervision, and performance management
Foster a positive, supportive team culture in line with company values




Manage staff rosters, leave, and timesheets
Finance & Administration
Oversee NDIS billing, claims through the PRODA/NDIS portal, and invoicing
Monitor budgets, service agreements, and pricing against the NDIS Price Guide
Support the Director with reporting, KPIs, and business planning
Manage relationships with suppliers, contractors, and external stakeholders
Business Growth
Identify opportunities to improve systems, processes, and service offerings
Support marketing and referral relationships with Support Coordinators, LACs, and other providers
Contribute to strategic planning and business development initiatives
About You
Demonstrated experience in an operations, management, or coordination role, ideally within disability, community services, or healthcare
Sound knowledge of the NDIS Practice Standards, NDIS Code of Conduct, and Quality and Safeguards framework
Robust people management skills, with experience rostering and supervising a support workforce
Excellent organisational skills and ability to manage competing priorities
Strong written and verbal communication skills
Proficiency with rostering/case management software e.g Shiftcare
Current NDIS Worker Screening Check (or willingness to obtain)
Current Working with Children Check (Blue Card)
Current driver's licence and reliable vehicle
Right to work in Australia
Experience working in a small or growing NDIS business
Qualification in Disability, Community Services, Business Management, or a related field
Experience with NDIS scheduling, service agreements, and pricing arrangements
What We Offer
Competitive salary based on experience
Flexibility around working arrangements
Supportive, values‐driven, small business culture
Opportunity to shape systems and processes as the business grows
All Abilities Support and Wellbeing take our core values seriously and place high value on inclusion.
We encourage applications from First Nations peoples, people with disability, and people from culturally and linguistically diverse backgrounds.
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📌 Operations Manager (Brisbane)
🏢 All Abilities Support and Wellbeing0
📍 Brisbane