Applications Close:
16/07/2026 11:45 AM
Occupation:
Administration/Support Service, Customer Service/Call Centre, Business Support, Registry
Location:
Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type:
Ongoing - Full Time, Non-ongoing - Full Time
About the opportunity
Our Pathway Support and User Services teams are seeking motivated and driven people with a passion for delivering high quality client service in a dynamic tribunal environment.
In these front‐facing service roles, you will support applicants and other parties to access the Tribunal and its services, and to understand and navigate the review process.
These fulfilling roles involve managing meaningful casework that helps progress cases through the review process to finalisation.
Roles and Responsibilities
Provide case management support across one or more jurisdictions, as required.
Support case analysis and user engagement through various channels.
Provide administrative support to users, staff, and members.
Assist in quality assurance and training activities for continuous improvement.
Communicate with parties, prepare files for case event, manage summons, and finalise cases resolved during the case management phase.
Assist a high volume of daily hearings, providing assistance to members and parties across multiple formats including in‐person, virtual and telephone.
Qualifications / Experience
Tertiary qualifications in a related field or relevant experience in a similar work environment.




Subject‐matter expertise related to one or more of the Tribunal jurisdictions.
Eligibility
Australian Citizenship.
Required to undertake an Australian Federal Police Check.
Perks
Flexible working options, including flexitime and remote working.
Salary packaging options.
Access to holistic health and wellbeing programs, including Fitness Passport, free annual influenza vaccinations and free eye tests.
Generous leave allowances, including Christmas to New Year office closure with no deduction from leave balance.
About the Tribunal
The Tribunal plays a crucial role in the Australian legal landscape, providing an independent review of decisions made under a wide range of Commonwealth laws.
Merit Pool
A merit pool may be created to fill similar vacancies within the next 18 months.
Suitable candidates in this merit pool may be contacted for roles at the Tribunal or the broader APS.
RecruitAbility Scheme
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you may be invited to participate in further assessment activities if you declare a disability, meet the minimum requirements for the job, and choose to apply under the scheme.
Our Commitment to Inclusion and Diversity
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people.
If you have any support or access requirements, we encourage you to advise us if invited to interview.
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📌 Aps4 Tribunal Officer (Canberra)
🏢 Administrative Review Tribunal
📍 Canberra