The Role M&T; Resources is seeking an experienced Service Desk Manager for a short-term contract to drive operational excellence and lead a high performing team.
Working in the southern suburbs, you will be responsible for delivering exceptional customer experiences, optimising service delivery, and ensuring strong governance across our client's ITSM workplace.
Skills and Experience In this role you will Lead, mentor and develop a team of Service Desk Officers and Network Engineers fostering a culture of accountability, collaboration and continuous improvement.
Oversee daily Service Desk operations, ensuring service levels, operational KPIs and customer satisfaction targets are consistently achieved.
Manage support queues,



escalations and service performance Improve customer experience by monitoring and enhancing key service metrics Champion quality assurance, knowledge management, training and ongoing service improvement initiatives.
To be successful, you will have previous experience in a Service Desk Operations Lead, Service Delivery Manager, Service Desk Manager, Operations Manager or similar leadership role and have strong ITIL/ ITSM best practice knowledge.
Excellent leadership and strong stakeholder engagement skills are key to success in this role.
Contact For further information, please contact ******

📌 Service Desk Manager (Perth)
🏢 M&T Resources
📍 Perth