Be part of something meaningful – help shape the future of aged
care at Bethanie.
We are currently seeking a Service
Design Lead to join our People &
Transformation team.
In this newly created role, you will
operationalise human-centred design principles to re-imagine
employee and customer experiences across a range of initiatives
aligned with our Thriving Communities strategic vision.
Permanent full-time employment, based at our West Perth
office
We'd also be open to 0.8FTE so let us know your
preference
Flexible working arrangements available, including the
opportunity to work from home.
We work a minimum of 3 days in
the office per week.
About the role
Reporting to our Digital Enablement Manager, your key focus will
be to bring agile business transformation practices to life.
You'll
work collaboratively to deeply understand customer needs, co-create
solutions, and drive positive change.
Your responsibilities will include:
Partner with leaders and program managers to integrate
human-centred design into strategic initiatives and
cross-functional transformation projects that uplift employee
and customer experience.
Translate strategic priorities into coherent human-centred
service design approaches and outcomes.
Lead design outcomes across major initiatives, shaping
clear pathways and embedding outputs into operating models,
business processes, and service delivery.
Convene the Design Council, which evaluates and approves
improvement opportunities and service design solutions,
assessing against Desirability, Feasibility and Sustainability
principles
Act as a champion for design thinking across the
organisation, building capability and supporting teams to solve
problems through human-centred approaches.
Measure and monitor the impact of service design
initiatives, ensuring solutions deliver meaningful outcomes for
customers, employees,



and the organisation.
About you
We're looking for a creative, empathetic, and collaborative
design thinker who thrives on solving complex challenges and
driving meaningful change.
You will bring:
Demonstrated experience leading or supporting complex
transformation initiatives from design through to
implementation.
Strong research and analytical skills, with the ability to
transform data into actionable insights.
Ability to present and articulate insights and design
concepts clearly and persuasively.
Experience working with agile methodologies and practices
e.g. sprints, stand-ups, retrospectives.
Tertiary qualifications in Business, Service Design, or
related fields.
Experience with Lean methodologies and CX projects will be
highly regarded.
Working with Bethanie
At Bethanie, we're committed to creating a
supportive, compassionate workplace where our people and customers
can thrive.
Alongside a nurturing work environment, you'll also
enjoy a range of benefits, including:
Financial benefits: Salary packaging up to $15,899 per
annum for everyday living expenses, plus up to $2,650 per annum
for meals and entertainment, and additional benefits for
parking — increasing your take‐home pay
Wellbeing advantages: A comprehensive mental health and
wellbeing program and free annual flu vaccinations
Culture and connection: A supportive team environment,
regular team events and an annual awards night
Lifestyle benefits: Retail discounts and savings via
FlareHR, and gym membership discounts through Anytime
Fitness
To Apply
Please click on apply to upload your resume and brief cover
letter before the closing date of 5th August.
Our process will
include a questionnaire to finalise your application.
If you require any further information or would like to have a
confidential discussion, please contact our Talent Acquisition team
on ******

📌 Service Design Lead (Perth)
🏢 Bethanie
📍 Perth