SERVICE ADVISOR – WEST COAST AUTOMOTIVE GROUP (GWM MANDURAH)
Join a family-owned dealership delivering WA's best customer experience.
West Coast Automotive Group is a proudly family-owned business with six thriving automotive and motorcycle franchises with more coming soon!!
Built on genuine care, robust values, and a commitment to exceptional customer service.
We're now looking for an experienced Service Advisor to join our Customer Care Team at our Mandurah GWM dealership.
Mandurah GWM has Mandurah's Biggest selling car the HAVAL Jolion, and we were the second biggest brand in Mandurah last year and #1 Jan-March ****!!
This is a fantastic opportunity offering excellent earning potential, with a competitive salary matched to your experience + incentivised commission structure.
About the Role
You'll be the friendly face customers rely on every day, someone who can stay calm under pressure, handle the occasional frustrated customer with empathy, and ensure the customers experience is of the highest quality.
Your main responsibilities will include (but are not limited to):
Welcoming customers and providing an exceptional first impression
Managing service bookings in person and over the phone
Responding to customer enquiries promptly and professionally
Keeping customers updated on their vehicle's progress throughout the day
Accurately costing repair orders and explaining completed work
Identifying future service requirements




Participating in ongoing manufacturer training (GWM & relevant group brands)
What We're Looking For
To be successful in this role, you'll bring:
Previous experience as an Automotive Service Advisor
A strong customer focus and ability to stay calm under pressure
Excellent communication and interpersonal skills
High attention to detail and robust organisational skills
Computer literacy (email, phone systems, DMS)
Experience with Titan DMS is advantageous (training available)
Experience across cars and/or motorcycles is highly valued (although this role will not be dealing with Motorcycles directly)
Why Join Us?
Family-owned, supportive working environment
Strong, stable business with multiple franchises and ongoing growth
Excellent earning potential
Long-term career opportunities across the group
Be part of a team that genuinely values customer experience
Important Information
Reference checks, pre-employment medical, and AFP criminal record check required
Applicants must be currently residing in Australia and be an Australian/NZ citizen or permanent resident
We are an equal opportunity employer committed to gender equality and workplace diversity
All applications are treated in strict confidence
If you believe you're the right fit for this rewarding opportunity, don't miss your chance — apply now for a confidential interview.
^ Based on VFACTS Jan-March *******

📌 Automotive Service Advisor (Mandurah)
🏢 West Coast Automotive Group
📍 Mandurah