Southern Cross Care NSW & ACT – Merrylands NSW

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff.

When you join us, you’ll enjoy competitive pay, generous not-for-profit salary packaging perks, and the support of a wonderful leadership team and colleagues who truly care.

The Role

Sales Manager - Retirement Living (Full-Time) | Cardinal Gilroy Village, Merrylands

Join Southern Cross Care NSW & ACT as our Retirement Living Sales Manager and play a key role in driving occupancy and sales success across our retirement living portfolio. Based at Cardinal Gilroy Village, you'll lead the customer journey from enquiry to settlement, support Village Managers, and deliver exceptional sales outcomes through customer engagement, village events and strategic sales initiatives.

Regular travel across our villages is required, with a fully maintained company vehicle provided.

Why you’ll love working with us

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts and features to help you celebrate, connect, and succeed




- Fitness Passport – discounted workplace health and fitness program for you and your family, with full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives including Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development Linked In Training – access to a digital library of over 6,000 courses for SCC's Senior Leaders and Support Office teams
- Referral Bonus Program

What you will be doing

- Manage the full sales journey, from enquiry and village tours through to settlement and move-in.
- Drive occupancy, sales conversion and revenue outcomes across assigned retirement living villages.
- Deliver exceptional customer experiences through personalised engagement and seamless communication.
- Build and maintain referral networks with community organisations, health providers and key stakeholders.
- Partner with Village Managers and internal teams to support property readiness, onboarding and resident transitions.
- Collaborate with Marketing, Finance and Property teams to support sales campaigns, pricing, reporting and village presentation.
- Maintain accurate CRM records, monitor sales pipelines and prepare occupancy and sales reports.
- Ensure compliance with organisational policies while identifying opportunities to improve sales processes and the resident experience.

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