Ccomplaints Management Systems Implementation

- 12-Month Contract
- Major Sydney University
- Hybrid - Sydney CBD
- Up to $950 per day + Super
- Senior Business Analyst
- Ccomplaints Management Systems Implementation
- 12-Month Contract
- Major Sydney University
- Hybrid - Sydney CBD
- Up to $950 per day + Super

An exciting opportunity exists for an experienced Senior Business Analyst to join a major Sydney university delivering a strategic enterprise-wide Complaints Management System. This high-profile transformation will implement a modern SaaS platform that supports a consistent, transparent and institution-wide approach to complaints and case management, strengthening governance, compliance and service delivery across the organisation.

Working alongside business stakeholders, technology teams and implementation partners, you'll play a key role from discovery through to implementation and business readiness.

Responsibilties

- Leading end-to-end business analysis across the full project lifecycle.
- Facilitating workshops, requirements gathering and business process analysis.
- Producing current and future state process maps and operating models.
- Supporting enterprise SaaS implementation including integration analysis, data migration, testing and business readiness.
- Working closely with business stakeholders, SMEs, vendors and implementation partners.




- Driving stakeholder alignment across multiple business units.
- Supporting governance, reporting and regulatory compliance outcomes.

Key Skills and Experience

- 10+ years' Business Analysis experience delivering complex enterprise technology projects.
- Proven experience implementing enterprise SaaS platforms, ideally implementing a case/complaints management system.
- Solid business process analysis, requirements elicitation and workshop facilitation skills.
- Experience across integration, testing, data migration and operational readiness.
- Excellent stakeholder engagement and executive communication skills.
- Ability to navigate complex organisations and influence senior stakeholders.
- Experience within Higher Education, Government, Case Management, Complaints Management, Governance, Risk or Regulatory environments will be highly regarded.

What's on Offer

- 12-month contract
- Up to $950/day + Super
- Hybrid working environment
- Major Sydney University
- Enterprise-wide digital transformation
- High-profile SaaS implementation
- Collaborative and supportive project team

If you're an experienced Senior Business Analyst with a passion for business transformation and enterprise technology delivery, we'd love to hear from you.

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📌 Senior Business Analyst (Sydney)
🏢 Ethos BeathChapman
📍 Sydney