- Plan, organize and manage all phases of a project life cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
- Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
- Leads requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
- Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed.
- Support the formal governance model supplied by the customer
- Recognizes environmental or cultural nuances and adapts.
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and adjust project constraints based on financial analysis




- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Willing to maintain a adaptable schedule to collaborate with delivery team members in Europe, Asia, and the US, when needed, and open to traveling to these locations occasionally for training.
- Track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics.
- Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

📌 Project Manager (Public Warning) (Australia)
🏢 Everbridge
📍 Australia