Publicis in Australia seeks a Customer Service Manager to lead PPQ's customer service function in partnership with the Department of Transport & Main Roads.
You will drive service excellence, coach a team of consultants, and advocate for customer needs across stakeholders to shape product improvements.
You will oversee day-to-day operations, manage escalations, and ensure KPIs are met while identifying efficiency prospects and reporting on performance metrics.
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📌 Customer Service Manager — Lead Multi Channel Cx & Ops Queensland
🏢 Publicis
📍 Queensland
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