Westpac Customer Protection & Lifecycle Management Graduate Program
SEEK Grad – Sydney NSW
No experience required
10d ago , from Illawarra Mercury Job Board
The Customer Protection and Lifecycle Management Graduate Program is all about helping customers through important moments while improving the systems and processes that support them. You'll play a role in creating safe, fair, and seamless customer experiences, while building valuable skills and making a real impact.
Your Current Role
The Customer Protection and Lifecycle Management Graduate Program is all about helping customers through important moments while improving the systems and processes that support them. You'll play a role in creating protected, fair, and seamless customer experiences, while building valuable skills and making a real impact.
What can you expect as a Customer Protection & Lifecycle Management Graduate?
12-month program
3 x 4-month rotations
Some of the areas you may rotate through include:
Customer Protection and Support
Support customers through some of their most important and challenging moments, including fraud and scams, financial hardship, vulnerability, customer complaints, domestic and family violence, and bereavement.



You'll help deliver fair and compassionate outcomes while developing robust problem-solving, judgement, and customer advocacy skills.
Customer Lifecycle Management
Help shape the end‐to‐end customer experience by supporting areas such as customer due diligence, financial crime, risk management, and operations. You'll contribute to improving processes, managing risk, and ensuring customers can bank with confidence throughout every stage of their journey.
Who are we looking for?
You're curious, customer-focused, and motivated to make a difference. You enjoy solving problems, improving processes, and turning insights into action. We welcome graduates from all degree backgrounds who bring fresh perspectives and a passion for helping customers.
Future Career Opportunities
Graduates may build careers across:
Customer protection and support
Customer due diligence and financial crime
Risk and controls
Process improvement and automation
Data and analytics
Business analysis and transformation
Customer experience and service design
Operations and lifecycle management
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📌 Westpac 2027 Customer Protection & Lifecycle Management Graduate Program Sydney (Australia)
🏢 SEEK Grad
📍 Australia