At
Service Experts Plumbing & Electrical
, the customer experience starts with the first phone call. This role plays a big part in making sure our customers feel looked after from the moment they contact us.
We're looking for a reliable, organised
Customer Care Representative
to join our office team. Someone who's comfortable on the phone, likes staying busy, and takes pride in getting things right.
The role
This is a full-time, office-based position supporting our plumbing and electrical teams day to day.
You'll be responsible for:
Manage our inbound and outbound calls to schedule appointments.
Booking, scheduling, confirming and updating service jobs.
Using our job management system accurately and consistently.
Asking the right questions so we understand what the customer needs.
Keeping customers informed if things change.
Following jobs through rather than handing things off.
Managing your own tasks while working closely with the rest of the team.
About you
This role would suit someone who:




Is confident speaking with customers on the phone
Can stay calm and organised when things get busy
Thinks things through and enjoys solving problems
Follows tasks through without needing reminders
Pays attention to detail and cares about doing a valuable job
Is happy being part of a team but doesn't need to be micromanaged
What we're looking for
At least 2 years' experience in a customer service role
(trade or maintenance experience is helpful, but not essential)
Positive organisation and time management skills
A genuine interest in providing good customer service
Experience with ServiceM8 or similar systems is a bonus
(training provided)
This role suits someone who likes being hands-on, enjoys variety in their day, and wants to be part of a stable, supportive team.
This is a full time, in-office role based in the Cheltenham area. A reliable daily commute is essential.
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📌 Customer Care Representative Hobart (Australia)
🏢 Service Experts
📍 Australia