Summary Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client's businesses.
We are seeking a M365 Support Specialist who is passionate about helping customers and eager to learn.
You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a outstanding customer experience.
In this role, you'll support customers across Avanade's Managed Services while developing your technical and problem-solving skills.
You'll work through customer queries from start to finish, providing updates, gathering information, and ensuring a smooth experience.
Key Responsibilities Supporting large-scale Microsoft M365 / Azure deployments in secure settings, performing platform evolution activities.
Engineer, configure, and operate Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related workloads Implement and maintain identity and access controls using Microsoft Entra ID, including users, groups, roles, conditional access, and MFA Administer Azure resources supporting M365 and enterprise workloads, including subscriptions, resource groups, networking,



and identity integrations Manage tenant configuration, service settings, and platform baselines in alignment with security and governance standards Implement and support information protection, compliance, and security controls across M365 and Azure Support joiner, mover, and leaver processes including account provisioning, access changes, and decommissioning Manage licensing, group based access, and service enablement for M365 and Azure workloads Investigate and resolve platform incidents, service degradations, and operational issues (L2/L3 support) Perform changes, enhancements, and minor uplift activities in line with change and release management processes Monitor service health, security alerts, and operational telemetry across M365 and Azure platforms Maintain technical documentation including configurations, operational procedures, and as built records Collaborate with architects, security teams, and service owners to implement approved designs and standards Support audits, assurance activities, and compliance reporting as required undefined undefined undefined undefined undefined

📌 /azure Senior Engineer New South Wales
🏢 Avanade
📍 New South Wales