The Opportunity
We're looking for 30 enthusiastic Inbound Customer Service Consultants to join a fast-paced, dynamic contact centre based in Granville.
As the first point of contact for customers, you'll assist with wagering enquiries, account support, and a variety of general customer service requests. You'll deliver exceptional service to both recent and existing customers while working in a supportive, team-focused workplace where no two days are the same.
This is an exciting prospect to join one of Australia's leading wagering organisations. From day one, you'll receive comprehensive training through a combination of structured classroom learning and hands-on coaching, ensuring you have the confidence and skills to succeed in your new role.
What's on Offer
Start Date:
Monday, 17th August
Location:
Granville Contact Centre - conveniently located just a 2-minute walk from Clyde Station and a 5-minute walk from Granville Station. Free onsite parking is also available.
Employment Type:
Casual, working onsite at the Granville office.
Roster:
Rotating roster between
7:00am and 10:15pm, Monday to Saturday
.
Please note:
Availability to work
every Saturday
is essential.
You will also be required to work
Melbourne Cup Day




and
Oaks Day
.
These availability requirements are non-negotiable.
Training
You'll complete
four weeks of paid, full-time training
(Monday to Friday, 9:00am-5:00pm), combining classroom-based learning with practical, on-the-floor coaching to set you up for success.
About You
We're looking for people who are passionate about delivering outstanding customer experiences and enjoy working in a busy environment. Ideally, you'll have:
Previous customer service experience in a retail, hospitality or contact centre environment.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving abilities.
A positive attitude, resilience, and a strong work ethic.
Confidence navigating multiple computer systems at the same time.
The ability to thrive in a quick-paced, collaborative team environment.
A passion for sport or racing is a bonus, but certainly not essential.
Please note:
Due to the nature of the industry, successful applicants will be required to complete and successfully pass a
Full Probity Check
before commencing employment.
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📌 Customer Service Agent New South Wales (Australia)
🏢 Citrus Group
📍 Australia