First Focus AU is seeking a Service Desk Manager to lead a pod of up to 15 support professionals. You will drive customer-focused outcomes, balance service performance, and mentor technicians in a rapid-growing MSP workplace.
You will champion understanding customer needs, coach teams, and collaborate with engineering and leadership to scale services while maintaining high standards and a solid culture.
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📌 Service Desk Manager Customer Focused It Leader Melbourne (Australia)
🏢 First Focus AU
📍 Australia
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