We are a small Boutique Hostel located in St. Kilda looking to recruit an ambitious, outgoing, well rounded Front Desk Receptionist.

The successful candidate will be responsible for overseeing delivery of day-to-day running of the Hostel; delivering exceptional customer services which exceeds expectations.

Your role will include but is not limited to the following:

maintain accurate online hostel reservations and respond to customers requests and feedback.

oversee a high quality housekeeping service alongside project managing maintenance works.

be responsible for growing accommodation bookings and optimising occupancy including preparing future financial projections and monitoring and reporting on sales performance.

Your Skills and Experience

Managed daily operations using Beds24: Oversaw a multi-bed hostel inventory in Beds24,



synchronising rates and availability across multiple channels and preventing overbookings.

Optimised channel performance: Updated availability, pricing and promotions on platforms such as Booking.com, Hostelworld and Expedia to maximise occupancy and daily revenue.

Maintained digital presence: Created engaging social media content showcasing hostel events and local culture, increasing audience engagement and direct bookings.

Delivered exceptional guest services: Welcomed international travellers, coordinated social activities and resolved guest issues promptly to support high review scores and repeat stays.

EXPERIENCE MANAGING ONLINE TRAVEL AGENTS INCLUDING Booking.com, Expedia & HostelWorld IS A MUST.

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📌 HOSTEL Front Desk Receptionist (St Kilda)
🏢 Urban holdings
📍 St Kilda