Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full time Retail Showroom Assistant at our Wangaratta Showroom . You will have acustomer-centric mindset, because at ILS we are all about the customer! You will be aself-motivated, creative thinker, and seek out new opportunities.

This is a full-time role, with a real work/life balance - Monday to Friday 9:00 am - 5:00 pm

Your "New" Day to Day:

- Opening and closing the showroom and balancing transactions
- Preparing reports and review sales data, open orders and open quotes
- Actively seeking new clients, contracts and marketing opportunities
- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
- Answer customer calls and emails to resolve issues in a timely andeffective manner
- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…
- Processing quotes, orders and hire contracts efficiently
- Driving process efficiency and striving for continual improvement




- Being the face of ILS in the local community and driving relationships with customers and other local businesses
- Following and managing all WHS requirements at a showroom level.

About You:

- You may have a strongRetail background and want to apply your skills in the Allied Health industry.
- You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursing and are looking for a position where you can adapt your knowledge.
- You will be keen togo above and beyond to interact with your community and increase store exposure
- You will have acustomer-centric mindset, because at ILS we are all about the customer!
- You will bewell presented ,professional andcourteous
- You will havefantastic interpersonal skills andlove connecting with people from all walks of life
- Have agenuinedesire to help others with your knowledge and abilities.
- You will have second to noneadministration skills, including the ability toprioritize your time
- You may have SAP experience , which isnot required but is highly valued.
- You will be aself-motivated, creative thinker, able to problem solve and seek out new opportunities

What's In It For You:

- Job security
- A permanent full-time role.
- A paid day off for your Birthday each year!
- Professional and supportive team environment
- Ongoing extensive training and coaching
- Employee benefits and rewards.
- Work/life balance.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to working-at-ils

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📌 Retail Showroom Assistant (Wangaratta)
🏢 Independent Living Specialists
📍 Wangaratta