Moveworks Sr Customer Success Manager at ServiceNow.

About the role This position focuses on integrating the Moveworks AI Assistant into the ServiceNow platform to improve enterprise workflows. You will manage a portfolio of clients, ensuring they achieve measurable results through intelligent automation.

Key facts Location: Sydney, au Engagement: Full time Team: Moveworks / ServiceNow

What you'll do

- Manage a portfolio of 25 or more mid-market enterprise accounts from initial launch through long-term value realization.
- Act as a primary advisor to executive sponsors to align AI capabilities with specific business goals.
- Increase adoption and expansion of the Moveworks AI Assistant within existing ServiceNow environments.
- Translate complex client requirements into product feedback and actionable roadmap items.
- Monitor and report on success metrics related to cost savings, operational efficiency, and employee satisfaction.
- Mitigate risks and lead change management efforts for clients in complex technical environments.
- Represent the client perspective internally to influence product evolution.
- Secure renewals and identify expansion opportunities by proving ongoing business impact.

Requirements





- 5+ years of experience in SaaS Customer Success, Consulting, Implementation, or Account Management.
- Bachelor degree or equivalent practical experience.
- Experience managing mid-to-large enterprise clients and navigating multi-level stakeholder structures.
- Ability to articulate technical AI concepts in a business-focused manner.
- Proficiency in change management and problem-solving.
- Ability to travel 10-25% of the time.

Nice to have

- Experience with ServiceNow platforms.
- Background in ITSM, HR systems, or enterprise automation tools.
- Direct experience integrating AI into decision-making or work processes.

Skills & tools

- AI-powered workflow automation
- Enterprise software implementation
- Stakeholder management
- Data-driven success tracking
- ITSM and HR system familiarity

Practical notes

- ServiceNow utilizes work personas to determine flexible, remote, or office-based arrangements based on role and location.
- Employment is subject to export control regulations where applicable.
- Candidates requiring application accommodations may contact .

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📌 Moveworks Sr Customer Success Manager (City of Sydney)
🏢 Servicenow
📍 City of Sydney