If you have a passion for boating, want to work with some of Australia's best trailerboats daily and you get just as much satisfaction from seeing a boat leave in perfect condition as you do from a day on the water; this could be the role you've been waiting for.

Richardson Marine is looking for an experienced Service Manager to lead our busy workshop, working with one of Australia's leading Suzuki Marine dealerships and a passionate team of marine technicians. This is more than just managing service jobs - it's about leading a workshop that keeps local anglers, families and offshore adventurers on the water with confidence. If you're an organised leader with strong mechanical knowledge, excellent communication skills and a genuine passion for the marine industry, we'd love to hear from you.

The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring all servicing, repairs, and installations are completed efficiently, safely, and to a high standard. This role manages workflow, staff, customer communication, and job scheduling, while maintaining strong relationships with suppliers and manufacturers. The Service Manager plays a key role in delivering exceptional customer service, supporting technicians, controlling costs,



and ensuring the service department operates profitably and in line with manufacturer and workplace compliance requirements.

Use of a work vehicle (Ford Ranger Super Duty) is negotiable with the salary.

Key Responsibilities:

- Coordinate and allocate service technicians to jobs
- Organise and schedule Suzuki four stroke service bookings
- Coordinate apprentice training
- Customer support (warranty, service, re-works)
- Procurement of stock for service jobs
- Supply or order spare parts as required by customer requests

Qualifications & Skills

- Strong leadership, mentoring, and team management skills
- Sound technical understanding of marine engines, systems, and repairs
- Excellent customer service and communication abilities
- Strong organisational and time management skills, with the ability to prioritise workflow
- Experience in job scheduling, quoting, invoicing, and warranty processes
- Ability to manage service department performance, productivity, and profitability
- Confidence liaising with manufacturers, suppliers, and warranty providers
- High attention to detail and commitment to quality control
- Solid problem-solving and decision-making skills
- Proficiency with job management systems, dealership software, and general computer applications
- Thorough understanding of workplace health and safety and compliance requirements

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📌 Marine Service Manager (Warrnambool)
🏢 Richardson Marine
📍 Warrnambool