- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Summary

We are looking fora hands-on IAM Technical Lead . This role focuses on technicalleadership (non-people management) combined with strong hands-onoperational support across IAM platforms.

The candidate willbe responsible for incident resolution, problem management, and platformstability and proactive service improvement while acting as a SME on key IAM technologies.

KeyResponsibilities

- Provide technical leadership for IAM platforms (no peoplemanagement responsibility)

- Drive solution design validation, troubleshooting support, andtechnical governance

- Act as escalation point for complex IAM issues and integrations

- Work hands-on on incidents, service requests, and problemtickets

- Perform deep troubleshooting and root cause analysis (RCA)

- Support access provisioning issues, PAM onboarding, andintegration failures

- Ensure SLA adherence and operational stability

- Lead and actively participate in priority incident calls





- Provide technical ownership during Major Incident Management (MIM)

- Support real-time mitigation and post-incident RCA activities

- Act as SME for CyberArk PAM and SailPoint IdentityIQ / IdentitySecurity Cloud

- Identify and implement automation and process improvements

- Contribute to runbooks, SOPs, and knowledge management

- Support audit, compliance, and remediation activities

Required Skills(Must Have)

- Strong hands-on experience in:

- CyberArk PAM (Vault, CPM, PSM, PSMP,CCP, Onboarding, Troubleshooting)

- SailPoint IIQ / ISC (provisioning,aggregation, workflows, integrations)

- Experience in:

- Handling priority incidents and MIM calls

- Strong troubleshooting and debugging skills

Preferred Skills(Good to Have)

- Experience with Okta (SSO, MFA, lifecycle management)

- Knowledge of Jenkins / CI-CD pipelines / automation frameworks

- Exposure to Cloud environments (Azure/AWS) and APIs,scripting (PowerShell / REST)

- Robust analytical and problem-solving skills

- Ability to work in high-pressure incident environments

- Good communication and stakeholder management

- High ownership and accountability mindset

- This is NOT a people management role

- Focus is technical leadership + hands-on delivery

- Candidate must be comfortable leading from the front duringincidents

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📌 IAM Technical Lead (Melbourne)
🏢 XPT Software
📍 Melbourne