Full Time (76 hours worked across a 9 Day Fortnight)

Monday to Friday (must be available to start at 8.30am)

Some Saturdays required - when we are short staffed

Newcastle / The Junction

This is a FULL TIME ROLE - Working a 9 Day Fortnight

We value your time and interest: Suitable candidates will be sent the Roster as our first point of contact to allow you to assess your suitability / availability to work the required hours.

YOU By Dr Shauna Watts is seeking a passionate people person to join our team in the role of Practice Concierge / Reception. This role involves welcoming our patients and leading their journey through our Newcastle Practice. As the face of our Newcastle Practice you will ensure our valued patients feel welcome and valued from their first interaction to their long term association with our Practice.

Location : Dr Shauna has two locations and this position will be based in The Junction / Merewether

We are proud of our collaborative and supportive workplace, driven by a People & Patient First philosophy. With a team of dedicated professionals, including experienced General Practitioners, cosmetic doctors, cosmetic nurse injectors, allied health professionals and a loyal administration and skin care team, we have built a strong reputation as leaders in our field.

Required Experience: Our ideal candidate will be able to demonstrate two (2) years' experience working in a cosmetic clinic or specialist medical practice in a reception position. However, we are open to training a person with a great attitude, people management skills and a focus on delivering patient satisfaction.

About Our Role:



This role will suit someone who truly loves engaging with people and making them feel special. If you are someone who enjoys the following, this role will suit you!

You love being organised and prepared for the day ‘looking forward’ and ready for whatever may come.

Excited about developing and maintaining a 'Concierge Experience' for our patients

Confident to be the point of contact for both the staff and patients.

Enjoy working on reception. Meeting patients who come in for a range of treatments & services, including women's health, cosmetic enhancements, laser / dermal skin treatments and other medical issues.

Acting as the Team Leader of our Reception you will be overseeing the Team Roster and filling any gaps due to staff leave or illness.

Working with our People & Culture Consultant to ensure all our valued employees and service providers have a truly awesome experience and can give their best, because they feel their best!

You will understand that some days can be busy, but the support of a friendly team always gets you through!

What We Offer: Our positive team environment and well planned on-boarding and training process to ensure your ultimate success.





Our 30 - 60 - 90 Day On-Boarding Plan will be tailored to meet your training needs

Work with established, kind and caring doctors, nurses and allied health professionals

Longevity and opportunity for professional growth (attend conferences and launches)

Staff discount on skincare products and cosmetic enhancement treatments (after a qualifying period)

Enjoy a highly supportive team environment that values support and achievement

Hours: Our employees generally work an 8 or 8.5 hour day between 8.30am – 5.30pm with a late night on Thursday. Working longer hours in week 1 and shorter hours in week 2 will ensure work-life-balance.

Qualifications & Experience:

Previous experience working in a high end skincare, medical / surgical reception setting will be highly regarded

Experience in the use of a variety of patient management systems will help you adapt to our software: DappleOS

Interest in women’s health, cosmetic procedures and non-surgical treatments.

Ability to manage patient records with confidentiality

An eye for detail and accuracy in documentation (great spelling and grammar)

Excellent computer skills - you may be the 'go to person' for IT glitches that come up!

A kind, caring and calm telephone voice (making that first personal interaction special)

Willing to be a team player, helping with other ad-hoc duties around the Practice when needed.

If you're ready to lead a dynamic, patient-focused practice into its next chapter of growth, we look forward to hearing from you.

Only candidates who meet our selection criteria will be contacted.

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📌 Reception / Practice Coordinator (Newcastle City Council)
🏢 You by Dr Shauna Watts
📍 Newcastle City Council