Claims Consultant - Restoration Industry (Insurance)

Amtec Disaster Recovery specialises in assisting homeowners and business owners recovering after disasters such as fire, mould and water damages, etc.

Our role is to get homeowners and businesses back on their feet as quickly as possible.

We are looking for a Customer Service oriented administrator with a positive 'Can Do' attitude to join our Team. We believe the right candidate will have an ability to maintain their composure under pressure and strong administrative and Customer Service skills.

Primary Objective

Coordinate internal resources and third parties/vendors for the flawless execution of services required for client management claims

Maintain quality service by establishing and governing Amtec standards

Manage and monitor the duration of appointed claims to ensure we are achieving results in meeting and improving our SLA’s requirements and claim life

Troubleshoot problems, advise clients and update colleagues on actions taken

Position Responsibilities

Prepare reports by collecting, analysing, and summarising information

Contribute to team effort by accomplishing related results as needed

Research questions using available information resources

Log all client advice and interactions in the company data base





Effectively manage your day to day activities within the office

Manage and maintain relationships with clients and all company stakeholders

Effectively handle queries and complaints via phone, email, and general correspondence

Diagnose and resolve client issues as required and elevate situations requiring urgent attention

On Call Roster for Emergency Make Safe Claims – Bonus applies

You will have:

Skilled communication skills both verbal and written – must be fluent in speaking and writing English

Be able to work in a team while also being able to work autonomously

Ability to multitask, time-manage and prioritise work priorities

High attention to detail

Be available Mon – Fri for an 8 hour shift

Previous experience in Insurance is desirable, but not essential

Experience in Administration (minimum of 2+ years)

Advantages that will be looked on favourably, experience with:

Office 365 Suite Software, including: Outlook, Word and Excel

Coordinating and scheduling of staff/trades/contractors for small or large projects with insurance home claims

Note: Candidates must have the right to work in Australia

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📌 Claims Consultant - Restoration Industry (Insurance) (City of Knox)
🏢 Amtec Disaster Recovery
📍 City of Knox