Mandgno IT is seeking a Service Desk Analyst (Level 1) to resolve Level 1 tickets with minimal supervision, spanning queue management and on-site deskside support for Australian clients. You'll troubleshoot across Windows, Microsoft 365 and networking fundamentals, maintain accurate ticket logs, and escalate issues with transparent context when needed.
A strong customer-first approach is essential. Join a collaborative MSP environment that values documentation, automation, and steady progression to
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📌 Service Desk Analyst (Level 1) – Onsite & Automation-Driven (Brisbane City)
🏢 Mangano IT
📍 Brisbane City
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