Make a lasting impact in a values-driven organisation supporting diverse communities

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

Key Result Areas

- Coordinating services to elders in their home, employing a ‘client needs’ mentality.
- Coordinate the delivery of in-home services to elders living at home according to stakeholder requirements, quality standards and program guidelines.
- First point of contact for clients for service arrangements.
- Representing MiCare externally to engage different stakeholders.
- Manage and facilitate the transfer of information across all stakeholders efficiently.
- Support Personal Care Assistants in the delivery of services.

What We’re Looking For

Qualifications

- A qualification relevant to the role and function of this position such as a certificate III in Business Administration, Aged Care.

Experience

Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook and rostering programs.

High level administration skills, including data entry, and computer operations.

Knowledge of the Home Care Standards and compliance.

Working understanding of Occupational Health and Safety requirements.

Working knowledge of employment Awards and EBAs relevant to Direct Care staff.

Understanding of the ageing process.

Previous experience in rostering and coordinating, preferably in Aged Care services setting.





Experience with Client Management Systems, such as AlayaCare.

Previous experience with general office duties and inbound calls.

Essential skills

The ability to work in a culturally sensitive manner within an ethno-specific workplace.

A preparedness to work to the 10 principles of the Eden Alternative philosophy.

Self-motivated with a flexible, caring and patient attitude.

Strong knowledge of community aged care.

Experience in rostering and coordinating, preferable in Home Care services workplace.

Highly developed analytical and problem solving skills and an ability to make decisions based on sound information.

Eye for detail and very high standards of accuracy.

Ability to work well with others and be a participative and supportive team member.

Ability to accept direction and provide timely and constructive reporting.

Ability to work with minimal supervision.

Why MiCare?

- Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
- Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
- Achieve true work life balance — hybrid working between home and primary office location (Kilsyth or Carrum Downs).
- Act as a change agent — drive real transformation in a purpose-led organisation.
- Be part of a multicultural, values-led team making a real difference in the community.
- Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check.

Applications close 5:00pm, 28 July 2026

MiCare is handling this recruitment independently and is not engaging agency support at this stage.

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📌 Service Coordinator (City of Kingston)
🏢 MiCare
📍 City of Kingston