IT Service Desk Lead – Customer-Centric ITIL Champion (City of Ryde)

IT Service Desk Lead – Customer-Centric ITIL Champion (City of Ryde)

07 Aug
|
Sureway Employment
|
City of Ryde

07 Aug

Sureway Employment

City of Ryde

Sureway Employment is seeking a capable IT Service Desk Lead to drive a customer‑focussed support function in an ITIL aligned environment. You will guide the service desk, manage 3rd party vendors, and ensure timely resolutions in line with agreed SLAs.

The role emphasises Microsoft Intune, Windows Autopilot, and a Hybrid Microsoft 365 workplace, with a strong focus on service quality and operational excellence.

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📌 IT Service Desk Lead – Customer-Centric ITIL Champion (City of Ryde)
🏢 Sureway Employment
📍 City of Ryde

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