Job Overview

As a Facilities Coordinator at JLL, you will coordinate facilities management across a diverse portfolio of owned properties and leased premises. Working closely with our Client, State Leads, and Facilities Managers, you will ensure seamless day‑to‑day operations while resolving site challenges quickly and efficiently. The role focuses on administration, stakeholder coordination and maintaining strong vendor relationships to deliver exceptional service outcomes.

Responsibilities

- Coordinate facilities management activities as delegated by the Facilities Manager and state leads, ensuring smooth operations across the portfolio.
- Resolve site difficulties promptly with minimum disruption, reducing risk and maintaining business‑as‑usual operations.
- Work in conjunction with the helpdesk and service providers to manage escalations related to contractor performance and client complaints, ensuring timely completion of works.
- Administer Corrigo work order system, maintaining accurate records and tracking completion of maintenance tasks.
- Deliver excellent customer service to meet stakeholder expectations and build effective working relationships with clients and vendors.
- Serve as the point of contact for facilities management matters within designated entities and assist in client and vendor meetings.
- Follow established escalation procedures and incident reporting protocols to ensure everyone stays safe.
- Complete, update, and maintain web‑based management information systems, including uploading property documentation to keep databases current and accurate.

Required Qualifications

- Demonstrated administration and communication skills with a strong customer service focus.




- Proactive approach with keen attention to detail and ability to balance multiple priorities simultaneously.
- Ability to handle a variety of issues concurrently within tight operational deadlines.
- Highly organized with strong verbal and written communication skills.
- Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and internet research.
- Efficient keyboard and data entry skills to maintain accurate records and documentation.
- Ability to work with minimal supervision and quickly grasp recent concepts.
- Australian Citizenship.

Preferred Qualifications

- Experience in facilities management, property management, or a related field.
- Knowledge or exposure to building services maintenance and facilities management operations.
- Self‑motivated and confident with ability to adapt to rapidly changing situations.
- Collaborative team player who cooperates effectively with others to meet targets.
- Demonstrates honesty, trustworthiness, and commitment to ethical business practices.
- Open to new ideas and willing to challenge the status quo to drive continuous improvement.

Benefits

- Great employee discounts off fitness, wellbeing & other renowned brands.
- 18 weeks paid maternity leave.
- Private Health Insurance discounts.
- Active social club.
- Employee assistant program.
- Novated lease for EV cars.
- Paid time off for volunteer work.
- Career opportunities with Australia’s #1 commercial real‑estate firm.
- Premium offices.

Equal Employment Opportunity

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. We also provide opportunities for veterans. We consider applicants regardless of race, gender, age, sexual orientation, or disability.

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📌 Facilities Coordinator (City of Sydney)
🏢 Jones Lang Lasalle
📍 City of Sydney