THE ROLE

3IC rostered across Sunday to Thursday with varying shift times. By applying, you confirm your availability to work across these days.

At JD Sports, the customer is at the heart of everything we do. As 3IC , you are a key member of the store leadership team working together to deliver outstanding customer and employee experiences.

You are a true sales leader, leading by example with passion and purpose. Your team draws inspiration and motivation from your energy as you coach them to deliver great in-store experiences.

The 3IC contributes directly to the store’s success. Through your energy, collaborative approach and knowledge of retail best practices, you will assist in achieving daily store and business goals, including coaching your team to hit all sales targets.

Your individual contribution and performance set the stage for excellence, while your management of daily store operations ensures that we consistently uphold our company’s standards.

RESPONSIBILITIES

- Model great customer service, every customer, every time
- Visibly drive service outcomes by coaching the team to deliver exceptional service and a ‘service over task’ mentality
- Support the Store Manager and Assistant Store Manager to drive sales and KPI performance
- Utilise financial reporting to identify trade trends and opportunities and implement action plans
- Assist the Management Team in completing weekly visual merchandising direction & promotional launches
- Assist in recruiting, inducting and developing team members




- Uphold company retail standards and deliver visual excellence
- Work with BOH team to ensure product availability and operational excellence

WHO YOU ARE

- Experience in a customer-facing service role
- Previous retail experience in a key holder or entry level leadership role
- Results driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs
- A positive attitude, enabling you to motivate others and maintain a high-performing team culture
- Collaborator with strong communication skills
- Passionate to learn with a growth mindset
- Loves sports fashion brands and is enthusiastic about sharing your knowledge with customers to build brand loyalty
- Ability to work efficiently in a quick-paced team environment

WHAT’S IN IT FOR YOU?

- Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
- Training and development opportunities to kickstart, evolve and shape your career
- Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
- Access to our attractive staff discount! This can also be used for friends and family
- Access to our Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

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📌 3IC - Pitt St (City of Sydney)
🏢 JD Sports Australia & New Zealand
📍 City of Sydney