Join a global market leader in electrical, industrial and technology solutions.

Your new company
This is an exciting opportunity for a customer-focused professional to join a high-performing team dedicated to delivering exceptional service and support to customers across Australia and New Zealand.Working within a collaborative and fast-paced environment, you will act as the central point of contact for customer enquiries, partnering closely with internal stakeholders across sales, technical support, logistics, supply chain and finance to ensure seamless customer outcomes.
Your new role
As a Customer Support Generalist, you will take ownership of customer enquiries from initial contact through to resolution while delivering a consistently high level of service. Your responsibilities will include:

- Managing customer enquiries across pre-sales, post-sales, order management and support functions
- Providing timely and professional support via phone, email and digital channels
- Coordinating with internal departments to resolve customer issues efficiently
- Maintaining accurate records and case management documentation
- Processing customer requests relating to orders, pricing, credits, returns and general account enquiries
- Promoting digital self-service tools and customer platforms
- Identifying opportunities for continuous improvement and enhanced customer experiences
- Supporting business growth through recognising and referring customer opportunities to relevant teams

What you'll need to succeed
To be successful in this position, you will bring:





- Previous experience in customer service, customer support or contact centre environments
- Strong communication and relationship-building skills
- A proactive and solutions-focused approach to customer enquiries
- High attention to detail and strong organisational skills
- The ability to manage multiple priorities within a fast-paced environment
- Experience using CRM, ERP, order management or customer support systems
- Intermediate Microsoft 365 skills including Outlook, Excel, Teams and Word
- A cooperative attitude and commitment to service excellence

An electrical, electrician, electrical trade, electrical wholesaling, industrial automation or related technical industry background will be highly advantageous, enabling you to better understand customer requirements and support technical product enquiries.

What you'll get in return

- Temporary 6-month full-time opportunity
- Comprehensive training and development programs
- Career progression opportunities within a global organisation
- Supportive and collaborative team culture
- Up-to-date office environment and flexible working arrangements
- Opportunity to work with industry-leading products and solutions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *************@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#3011565

📌 Customer Service (Adelaide)
🏢 Hays Recruitment
📍 Adelaide