The Department of Health, Disability and Ageing are seeking an APS Level 5 to support our Customer Experience function, we are looking for a high performing individual who is proficient in reviewing and analysing customer experience data to draw meaningful insights and identify improvements to deliver better user experience, including accessibility and usability.

The ideal candidate will have a customer centric mindset with solid stakeholder management and communication skills. They will ensure that the end-to-end service experience across multiple service providers meets customer expectations and delivers consistent value.

They will be responsible to develop and implement strategies to enhance customer satisfaction, relevant policies and procedures specific to IT operations while managing escalations and complaints through formal and informal governance mechanisms.

Applicants are asked to quote reference number 25-ITDIV-30738 to assist when making an enquiry

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📌 APS Level 5 - Customer Experience Officer (Canberra)
🏢 Australian Government Department of Health, Disability and Ageing
📍 Canberra