About The Role

As a Customer Success Specialist and under the wing of an experienced Leader, you will be a go‑to expert for our Agent Solutions product suite – responsible for successful software implementations and customer retention of the product set, demonstrating the product functionality to customers, and managing customer relations during all phases of implementation (planning, set‑up and delivery) to ensure timely and high‑standard outcomes.

You will support the customer owner to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.

In a Typical Day, You Can Expect To

Customer Onboarding & Adoption

- Lead onboarding for current customers to ensure smooth implementation and product adoption.
- Guide customers through set‑up, training, and initial use cases.
- Provide product education, best practices, and usage guidance.

Customer Relationship Management

- Partner closely with our Agency Sales Teams to create and deliver customer onboarding that articulates value to customers.
- Act as the primary point of contact for assigned customer accounts, and build strong relationships.
- Maintain regular engagement through check‑ins, reviews, and proactive outreach.

Customer Retention & Health Monitoring

- Monitor customer health metrics, engagement and usage data.
- Implement retention strategies, and ensure renewal readiness through ongoing value demonstration.

Issue Resolution & Advocacy

- Serve as the internal advocate for customers across product, support and operations teams.
- Coordinate resolution of customer issues or escalations.




- Ensure customer feedback is captured and communicated internally.

Growth & Value Expansion

- Identify opportunities for upsell, cross‑sell or expanded product adoption.
- Partner with Sales or Account Management to support growth conversations.
- Educate customers on new features, capabilities and product improvements.

Customer Lifecycle Management

- Support the full customer lifecycle, including onboarding, adoption, retention and renewal.
- Participate in customer business reviews or success planning sessions.
- Contribute to improving customer success processes and playbooks.

Why Join Us

We're the right‑sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…

- Hybrid working policy.
- Up to 20 weeks paid parental leave for primary carers.
- Wellbeing Leave.
- Novated leasing through Autopia.
- Leadership development programs, LinkedIn Learning and more.
- Regular social events including our famous Innovation Days and annual BBQ!

Essentials

- Strong account management experience.
- A customer success background working in (or with) the Real Estate industry.
- Experience with product training & customer retention.
- Comfortable being client‑facing and presenting in client meetings.
- Valid Australian driver’s licence and own reliable vehicle (car allowance provided).

Nice To Haves

- Tech / SaaS industry experience.
- Technical and/or training experience with Saas platforms.
- Familiarity with CRM system functions.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

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📌 Customer Success Specialist - Agent Solutions (City of Sydney)
🏢 CoStar Group
📍 City of Sydney