This part time role is responsible for receiving and initially addressing all patients' and carers' concerns and feedback, and then if required coordinating the investigation and review undertaken by the relevant clinical and management personnel. In assisting patients, carers, staff, doctors and managers in the resolution of patient care concerns this role is instrumental in communicating and improving patient service delivery across the Division.

The Patient Liaison Officer is a support and resource for all staff and doctors in their effective management of patients' concerns and feedback and is a key point of contact for the Health Complaints Commission, Department of Health and any other external organisation in relation to patient feedback or complaints.

Impact / Responsibilities

- Ensuring appropriate coordination and escalation of patient complaints to relevant internal and/or external parties
- Overseeing the timely, consistent, and empathetic handling of complaints across the site
- Contributing to prevention strategies

Qualifications

- Degree in clinical or relevant health-related area of study.
- Demonstrated experience in complaint handling and resolution in a service industry.
- Acute health care experience.
- Excellent writing skills.
- Computer skills - Outlook, Word, Excel.
- Highly developed negotiation skills and experience in dispute resolution.
- Commitment to providing a customer focused service.
- Commitment to communicating with empathy and understanding.
- Solid emotional intelligence.

Benefits





- Epworth's enhanced Not for Profit status provides opportunity to salary package at the highest level of salary packaging benefits available to healthcare workers up to $15,900p.a. (pre‑tax) plus an additional $2,650 (pre‑tax) for food, beverage, and holiday accommodation expenses annually
- Paid parental leave program in addition to government parental leave
- Ability to purchase up to 4 weeks additional leave
- Access to the largest educational scholarship program in Australia
- Discounted private health insurance
- Reduced out-of‑pocket expenses for health services at Epworth
- Visa sponsorship with a path to permanent residency is available

Health & Safety & Inclusion Statements

As a result of Coronavirus (COVID-19), it is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 vaccinations, including where recommended by public health authorities and booster vaccinations.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

For more information, phone Epworth Talent on .

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📌 Epworth Patient Liaison Officer Epworth TAS Registered Nurse/RN 23 day(s) ago (Australia)
🏢 Livingin Australia
📍 Australia