Your new company Join a well-established organisation that values technology-driven solutions and exceptional end-user support. You'll be part of a collaborative IT team responsible for ensuring employees have a seamless technology experience across Windows, Apple, and Google-based environments.

Your new role

Key responsibilities include:

- Providing IT helpdesk and desktop support to end users.
- Troubleshooting issues across Windows 10/11, Microsoft 365, MacOS, and iOS devices.
- Supporting Google Workspace applications and user accounts.
- Managing incidents and service requests through ServiceNow, Jira, or similar ticketing systems.
- Assisting with Active Directory administration, user account management, and access requests.
- Diagnosing basic networking and connectivity issues.
- Maintaining high levels of customer service while meeting SLA requirements.

What you'll need to succeed

- Previous experience in an IT Helpdesk, Service Desk, or Desktop Support role.




- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience supporting Apple devices and the Google ecosystem, including MacOS, iOS, and Google Workspace.
- Basic understanding of Active Directory, networking concepts, and troubleshooting methodologies.
- Experience using ticketing platforms such as ServiceNow, Jira, or similar.
- Excellent communication, customer service, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.

What you get in return

- Flexible casual contract arrangement with one week of work per month.
- Opportunity to work with modern technologies across Microsoft, Apple, and Google environments.
- Team-oriented and supportive team culture.
- Convenient Sydney location.
- Competitive hourly rate.

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📌 IT helpdesk technician (City of Sydney)
🏢 Rashi Joshi
📍 City of Sydney