Lead, Delegations and Decision-Making (Service Excellence) (City of Sydney)

Lead, Delegations and Decision-Making (Service Excellence) (City of Sydney)

07 Aug
|
University Of Sydney
|
City of Sydney

07 Aug

University Of Sydney

City of Sydney

2 year fixed term opportunity for an experienced policy specialist to join the University’s Office of General Counsel Hybrid work from home and from campus Offering a competitive remuneration package including 17% superannuation

About the opportunity

Join a next generation legal team and use your talents to have meaningful impact in higher education and research. We are seeking a Lead, Delegations and Decision‑Making (Service Excellence) to join a dynamic and collaborative team within the University’s Office of General Counsel. Embeddedin the Service Excellence Program, you will work to support improvement in the University’s decision‑making process and influence cross‑functional practices and policies, drive continuous improvement, and deliver short‑to‑medium‑term outcomes that support the University's broader strategic goals.

About us

The Office of General Counsel enjoys a highly trusted and team-oriented culture, based out of a modern office on our heritage Camperdown campus, and welcomes a hybrid model where staff work from home 2-3 days per week (subject to meeting an initial probation period). We are a trusted and strategic business unit that embraces innovation and continuous learning, including through a dedicated learning and development program with a focus on business, technology, and career skills.

In this role

You will have the unique opportunity to lead the ongoing review, maintenance, and optimisation of the University's Delegations of Authorityand related policies, ensuring they remain current, coherent, and effective in supporting decision‑making across the institution.

Your key responsibilities will be:

- maintain and continuously improve the Delegations of Authority framework
- translate delegations into clear, user-friendly guidance and decision‑making pathways
- develop tools, frameworks, and resources that support consistent application of delegations and reduce reliance on manual interpretation
- partner with Operations and ICT to embed delegations into enterprise systems and workflows
- translate delegations into system logic (e.g. approvals, financial authorities, HR processes, legal workflows) that reflect the principle of empowering those closest to the work to act




- support formal consultation and approval processes to enable effective endorsement and implementation of governance policy updates
- work within the OGC to ensure delegations align with legal and regulatory requirements
- analyse feedback and stakeholder input to identify policy‑related issues, risks and opportunities for improvement across the University’s policy framework
- contribute to broader service excellence and process improvement initiatives

About you

qualifications in law and admission to practice in Australia, with a current practising certificate experience in governance, legal, policy, compliance, or operational roles within a complex organisation (tertiary sector is advantageous) proven experience working with delegations of authority or similar governance frameworks demonstrated capability in translating policy or governance requirements into operational or system‑based solutions highly developed stakeholder management skills to build strong working relationships across academic and professional domains, respecting the expertise of both in the design and application of delegation frameworks experience supporting policy development, review or update processes, including stakeholder consultation strong influencing and negotiation skills to drive the adoption of consistent and standardised approaches comfort in navigating complex environments and ambiguity to drive organisational change, simplification, or process improvement initiatives demonstrated ability to build trust and lead change across diverse stakeholder groups.

- qualifications in law and admission to practice in Australia, with a current practising certificate
- experience in governance, legal, policy, compliance, or operational roles within a complex organisation (tertiary sector is advantageous)




- proven experience working with delegations of authority or similar governance frameworks
- demonstrated capability in translating policy or governance requirements into operational or system‑based solutions
- highly developed stakeholder management skills to build strong working relationships across academic and professional domains, respecting the expertise of both in the design and application of delegation frameworks
- experience supporting policy development, review or update processes, including stakeholder consultation
- solid influencing and negotiation skills to drive the adoption of consistent and standardised approaches
- comfort in navigating complex environments and ambiguity to drive organisational change, simplification, or process improvement initiatives
- demonstrated ability to build trust and lead change across diverse stakeholder groups

Work Rights

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre‑employment checks

Your employment is conditional upon the completion of all role required pre‑employment or background checks in satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community that reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

Applications Close

Sunday 09 August :59 PM

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📌 Lead, Delegations and Decision-Making (Service Excellence) (City of Sydney)
🏢 University Of Sydney
📍 City of Sydney

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