Responsibilities

- Act as a strategic advisor across key accounts to shape customer experience strategy and define solution approaches that drive long‑term value.
- Own strategic deal shaping across multiple complex opportunities, guiding account teams on positioning Sprinklr’s platform to solve business challenges.
- Lead discovery engagements by identifying business needs, challenging assumptions, and defining value hypotheses linked to measurable outcomes.
- Design and lead end‑to‑end solution strategy, translating business priorities into scalable, differentiated platform solutions.
- Facilitate advanced workshops, executive sessions, and proof‑of‑concept engagements aligned with business and commercial objectives.
- Influence commercial strategy and solution positioning to shape how Sprinklr competes and wins strategic pursuits.
- Partner cross‑functionally with Product, Engineering, Customer Success, and Marketing to align product capabilities with market needs, drive feedback loops, and translate platform capabilities into clear business value.
- Stay ahead of industry trends to shape client conversations and influence Sprinklr’s positioning.
- Mentor and coach other Solution Consultants, raising the overall standard of discovery and storytelling.
- Act as an escalation point for complex or high‑risk opportunities.
- Contribute to development of methodologies, frameworks, and best practices for large‑scale solution consulting.

Qualifications

- Highly experienced Solution Consultant or Sales Engineer with a track record of leading complex enterprise engagements within SaaS environments.
- Deep expertise in marketing technology, customer experience, or digital transformation with strong strategic advisory and executive influence skills.
- Proven ability to shape strategy, influence executive stakeholders, and drive measurable impact.
- Strong structured problem‑solving and value‑based selling experience.




- Deep understanding of the CX and mar‑tech ecosystem (CRM, marketing automation, social, analytics, CCaaS) and integrations across systems.
- Confident communicator capable of engaging stakeholders from C‑suite to practitioner level.
- Demonstrated leadership without authority, driving outcomes across cross‑functional teams.
- Commitment to continuous learning, feedback, and personal development.
- Trust‑building and effective operation in complex high‑stakes environments.
- Willingness to travel up to 40% (mostly within the US).

Preferred Qualifications

- Bachelor’s degree in a related field.
- 8+years of solutions consulting or sales engineering experience, ideally with large enterprise clients.
- Experience with Sprinklr or similar Unified‑CXM platforms.
- Strong understanding of AI, automation, and emerging technologies in marketing and CX.
- Familiarity with data integration, API connectivity, and scalable solution design in enterprise environments.
- Advanced presentation and storytelling capabilities, simplifying complex ideas into clear narratives.
- Expertise in a specialized domain or industry vertical.

Advantages

- Voluntary healthcare coverage in applicable countries.
- Paid time off and flexible working arrangements to support mental and physical wellbeing.
- Structured mentoring program to facilitate professional growth.
- Comprehensive benefits suite designed to help team members thrive.

Equal‑Employment‑Opportunity Statement

Sprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair‑employment‑practice laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, citizenship, military service, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.

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📌 Strategic Enterprise Solutions Consultant (City of Sydney)
🏢 Sprinklr Australia
📍 City of Sydney