Job Description Summary

The Business Process & Documentation Specialist is responsible for the development, standardisation, governance and continuous improvement of ODM business processes, documentation, collateral and knowledge assets.

About the Role

The Business Process & Documentation Specialist is responsible for the development, standardisation, governance and continuous improvement of ODM business processes, documentation, collateral and knowledge assets. The role supports the PMO Program Manager by creating, maintaining and improving process documentation, workflow maps, standard operating procedures, governance artefacts and controlled business documentation. The role acts as a custodian of ODM documentation standards and document control practices, ensuring information is accurate, accessible, current, version‑controlled and aligned to business requirements. The position also manages the coordination of CMDU and ODM collateral, including design coordination, production, ordering, inventory management,



distribution and lifecycle management of approved materials. Working with operational teams, SMEs, PMO, compliance and leadership stakeholders, the role converts operational knowledge into professional, standardised and user‑friendly documentation that supports quality, consistency, compliance and scalable delivery.

Primary Location VIC - Melbourne - 655 Collins St

Department GBIS

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of recent and existing networks, and deliver end‑to‑end engineering and asset management solutions on behalf of our blue chip clientbase.

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📌 Business Process & Documentation Specialist (Melbourne)
🏢 Service Stream
📍 Melbourne