About the Role

A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organisation that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 'World’s Best Employers' and Fortune’s 'World’s Most Admired Companies' for 2025, Zurich, a leader in the insurance industry, is on a journey towards a brighter future for you – focused on your career, your wellbeing and your community, as well as our customers and the planet. Join us on this thrilling journey as we work towards our vision of becoming Australia’s leading digital insurer.

We’re looking for enthusiastic, customer‑focused individuals who are ready to start or restart their career in insurance or the corporate world. If you have a background in customer service, love helping people and are eager to learn, you’ll fit right in.

Responsibilities

- Providing friendly, professional phone support to brokers and customers, helping them with policy renewals, referrals and general enquiries.
- Building strong relationships with brokers and partners, becoming a trusted point of contact.
- Learning and using Zurich’s digital platforms to simplify processes for our customers.
- Managing your own queue of tasks, working independently with the support of your team.
- Collaborating with colleagues across different teams to deliver great customer outcomes.
- Sharing feedback and ideas to help us continually improve our products and services.

Qualifications & Requirements

- Experience in customer service, retail, hospitality, call centres, recruitment, sales or similar roles.
- Strong communication skills and a friendly, professional phone manner.
- A positive, proactive attitude and the confidence to work independently in a high‑paced environment.




- High attention to detail and the ability to manage multiple tasks at once.
- A willingness to learn current systems and embrace digital technology.
- Drive to make a difference for customers and a genuine desire to grow your career.

Benefits

- 5 weeks of annual leave for permanent staff through our Z leave initiative, 15 days of personal/carer’s leave and access to family care parental leave.
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
- Programs to stay healthy, an annual AUD$500 wellbeing payment, an AUD$295 e‑voucher for your work‑from‑home set‑up, and other benefits through Shine portal.
- Award‑winning training programmes to support career development.
- Work with global, diverse and inclusive teams propelling innovation and equity.
- Global mobility opportunities across 200+ countries.
- Volunteer and work in Green Star rated offices (mandatory mandate).
- We plant a tree for every current employee.
- Notable employer‑of‑choice awards and memberships – WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity.

Important to your success – let’s grow together

We could go on, but the main point is that Zurich is a great place to be, where you can belong, be yourself, maintain work/life balance and thrive in a supportive environment.

Zurich is an equal‑opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together and feel a sense of togetherness, please apply today to start your adventure!

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📌 SME Underwriter (North Sydney Council)
🏢 Zurich Australia
📍 North Sydney Council