About the Role

As a TechOps Generalist, you’ll be a core contributor to the day‑to‑day delivery of TechOps services across the APAC region, working closely with the TechOps Lead and the wider global TechOps team. While this isn’t a people‑management role, it is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end‑to‑end, contribute to technical decision‑making, and help shape how TechOps operates as we grow.

We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first‑hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritize friendly, human support over SLAs or ticket numbers.

What You’ll Do

- Provide hands‑on 1st, 2nd, and 3rd line support across the business
- Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
- Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
- Contribute to technical projects that improve security, reliability, and scalability
- Design, improve, and automate systems and processes to reduce manual effort and operational risk
- Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
- Support our offices in Melbourne and Japan, with potential expansion across APAC
- Identify recurring problems and help build long‑term solutions rather than short‑term work‑arounds

Example TechOps Projects

- macOS and Windows MDM improvements and migrations
- Identity provider and SSO improvements
- Device trust and posture compliance solutions
- Replacing insecure authentication factors with phishing‑resistant alternatives
- Office networking, AV, and access control improvements
- SaaS migrations and integrations

What You’ll Need

Must have

- Strong hands‑on experience in an IT, TechOps,



or systems‑focused role
- Deep knowledge of Windows and macOS, with confident troubleshooting skills
- Hands‑on experience providing 1st, 2nd, and 3rd line support
- Comfort operating in highly ambiguous environments and managing competing priorities
- A strong technical foundation across identity, MDM, SaaS, and networking
- Ability to communicate clearly with both technical and non‑technical stakeholders
- A people‑first mindset and a conscientious approach to decision‑making

Should have

- Experience supporting macOS, Windows, iOS, and Android environments
- Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
- Understanding of SSO technologies such as OAuth, SAML, and SCIM
- Enjoyment of scripting, APIs, and automating repetitive or error‑prone tasks
- Experience working across time zones or with distributed teams

Nice to have

- A foundational understanding of programming or software engineering
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
- Experience with office networking (we use Cisco Meraki)
- Exposure to cloud platforms such as AWS

Equal Prospect Statement

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our Applicant and Candidate Privacy Notice, Website Privacy Notice, and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By applying, you acknowledge that you’ve read, understood, and consent to these terms.

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📌 TechOps Generalist (Melbourne)
🏢 Kraken
📍 Melbourne