Company Description
At Ibis Adelaide, our Guest Service Agents are the unofficial directors of first impressions at the hotel front desk. You lead with kindness, making every person feel welcome and creating a memorable experience, right from the start.
Job Description
Our Guest Service Agents are a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in‑house guests, and helping to maintain our hotel as the busiest in town. You will chat with our guests to ensure a sense of welcome and belonging, share local knowledge to help guests get the most out of their stay, and listen for opportunities to wow them when they least expect it.
Daily Mission
- Warmly welcome guests and provide ongoing support to the Reception team
- Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values
- Assist guests with check‑in/out and provide information during their stay
- Respond promptly to guest concerns, take ownership, and follow up with relevant departments to ensure satisfaction
- Communicate via switchboard with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
- Process or take bookings during after‑hours reservations
- Attend to guests with a professional telephone manner
- Think on your feet and anticipate guests’ needs
- Multitask with great time management
- Solve problems on the spot
- Work in a fast‑paced setting
Qualifications
- Previous experience as a Guest Service Agent or hotel receptionist is preferred but not essential
- Passion for people and a desire to provide impressive service in a full‑time front office role
- Computer literate
- Exceptional communication skills, both written and verbal
- Organized with high attention to detail
- Previous experience in a reservations environment is an advantage
- Familiarity with Opera Cloud, TARS Database, or similar PMS is preferred
- Legal working rights to accommodate a full‑time role in Australia
What is in it for you
- All Heartist employee benefit card offering discounted rates worldwide (accommodation, food & beverage, Apple products, Samsung products, and other perks)
- Learning programmes through our "Learn Your Way" Academy platforms – ongoing training and development opportunities (self‑paced, virtual webinars, face‑to‑face)
- Opportunities to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities – join the fight against single‑use plastic in hotels
- Laundered uniform supplied
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Bring your passion for hospitality and leadership—apply today and help us make every guest feel right at home!
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📌 Guest Service Agent (Adelaide)
🏢 IBIS
📍 Adelaide