We are seeking a talented individual to join our Mercer Technology team in Melbourne or Sydney. This hybrid full-time permanent role requires you to be in the office at least three days a week and supports applications, infrastructure and systems across Mercer's superannuation environment.

Responsibilities

- Support the triage and investigation of technical issues across application and database environments.
- Assist with upgrade activities, including coordination, issue logging and stakeholder engagement.
- Review logs and trace issues to help identify likely root causes.
- Work with DBA, Unix, Developers and other technical teams to progress fixes and remediation.
- Provide support for registry systems and related logistics across the superannuation platforms.
- Act as a point of contact for vulnerability-related tasks and upgrade support.

What you need to have

- Experience in a technical support, business analysis or application support role.
- Demonstrated analytical skills with the ability to investigate issues using logs, trace data and structured problem-solving.
- Experience working with technical teams such as database, infrastructure (AWS) or Unix support.
- Clear communication skills and the ability to coordinate across multiple stakeholders.

What makes you stand out

- Experience supporting superannuation registry systems such as Sonata, Superb or Calibre.
- Experience in Oracle database query, basic knowledge of Oracle Linux or similar platform.
- Familiarity with upgrade coordination and vulnerability management activities.




- Exposure to environments where you have supported issue resolution across business and technology teams.

Why join our team

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

EEO Statement

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal and bankruptcy check prior to commencement of employment.

Marsh is committed to creating a diverse, inclusive and flexible work setting. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal and Bankruptcy check prior to commencing of employment.

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📌 IT Business Analyst (Melbourne)
🏢 Marsh
📍 Melbourne