Department Manager (38hr) – Wollongong

Full‑time, on‑site position at H&M; in Wollongong, NSW, AU. This role offers opportunities for career growth.

Responsibilities

- Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales.
- Ensure your department continuously meets H&M; standards and follow this up using the Customer Experience Tool.
- Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
- Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow‑up and take any appropriate action to improve performance and develop your team.
- Actively work with a talent pipeline in your department to support the business and store needs.

Qualifications

To be successful you are a positive, inclusive, and creative leader who enjoys being on the shop floor with colleagues and customers, has a desire to learn and grow, and shares this passion with your team of Sales Advisors. Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results, and you know that delegation to your team is key to its growth and collective success as a store. You are communicative and socially confident, always fostering a positive interaction with colleagues and customers.

What you need to succeed

- Customer centric mindset.




- Experience analysing commercial reports and formulating plans to maximise sales.
- Strong organisational skills and the ability to prioritise multiple tasks based on the needs of a fast‑paced business.
- Excellent communication and relationship‑building skills.
- Ability to delegate, follow up, and provide straightforward feedback to coach and develop your team.
- Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.

Benefits

- 25% off H&M; Group brands.
- Career opportunities to grow across a global business and internal progression.
- Up to 26 weeks of company‑paid parental leave for eligible team members.
- Online learning platform, wellbeing support through the Employee Assistance Programme, and a Flare membership with exclusive discounts.
- Local markets offer competitive perks and advantages that may differ by employment type and country.

Inclusion & Diversity

H&M; is determined to create and maintain inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. We consider all diversity dimensions in our recruitment process and strive for a fair, equal process. We ask you not to attach a cover letter in your application as it can trigger unintentional biases.

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📌 Department Manager 38hr - Wollongong at H&M (City of Wollongong)
🏢 H&M
📍 City of Wollongong