BTIG APAC is a global financial services firm seeking a Front Office Technical Support Specialist for a 12-month contract in Sydney. The role provides on-site, front-line technical support to a trading and operations group of approximately 20 people, focusing on the reliable day-to-day operation of local network, storage, data-center, desktop, and systems infrastructure.

What You'll Do

- Provide responsive, hands‑on front-line technical support to Sydney-based trading and operations users
- Support and maintain local network, storage, and data‑center environment, escalating to regional or US teams as appropriate
- Support and maintain desk-level Microsoft Excel, VBA, and Python tools by coordinating with owners and users to resolve issues
- Administer and support Microsoft Office, SharePoint, Active Directory, and storage services
- Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices
- Diagnose and resolve desktop, systems, access, and connectivity incidents with clear communication about impact and resolution

What You Need

- Experience providing technical support in financial services,



ideally within a front office or trading‑floor environment
- Solid Microsoft Office support skills, including SharePoint and Active Directory administration
- Practical experience supporting network and storage services
- Experience building and managing Linux virtual machines
- Practical scripting and automation experience, particularly with VBA and Python
- Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency
- Clear, respectful communication skills and ability to work effectively with traders, operations colleagues, and distributed technology teams
- Authorization to work in Australia

Nice to Have

- Ability to provide basic database support and coordinate larger database work with US technology team, including SQLHK01 estate
- Experience supporting front office trading platforms such as Fidessa or Triton, including configuration, troubleshooting, and user support
- Familiarity with database operations or infrastructure lifecycle management
- Experience supporting storage migration or transition programs

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📌 BTIG APAC Technology: Front Office Technical Support Specialist (City of Sydney)
🏢 Linuxcareers
📍 City of Sydney