As a full‑time Employment Support Team Leader, you will play a key role;

- Leading and supervising a team of Mentors to deliver high‑quality, participant‑centred employment supports.
- Ensuring services align with NDIS Practice Standards, compliance requirements, and organisational objectives.
- Overseeing support services, staff performance, and stakeholder engagement while driving continuous improvement and positive employment outcomes for participants.
- Maintaining accurate documentation, fostering strong partnerships, and ensuring coordination between the Service Delivery Team and other Good Sammy Departments.

Shift Timings - 7:00am - 3:00pm

What you'll do:

Lead, supervise, and support a team of Mentors (pro‑rata FTE) to deliver high‑quality services by:

- Leading by example, setting clear expectations for behaviour, performance, and professionalism in alignment with Good Sammy values and policies.
- Ensuring new mentors complete a thorough induction, including participation in buddy shifts for a structured onboarding experience.
- Providing guidance, coaching, and mentoring to team members, fostering skill development and best practices in supporting participants to achieve their employment goals.
- Addressing staff concerns proactively and escalating issues to the Employment Services Manager when necessary.
- Delivering timely and constructive feedback, using both formal and informal methods to support continuous learning and professional growth.
- Encouraging a positive, confident, and resilient team culture, particularly in challenging situations.
- Ensuring probation and annual performance reviews are completed on time.
- Conducting monthly supervision sessions with mentors to provide support and monitor progress.
- Assisting staff selection, training, motivation, and evaluation to build a strong and effective team.
- Ensuring team KPIs and program deliverables are consistently met in alignment with the organisation's strategic and operational plan.
- Fostering a culture of continuous improvement, innovation, and high performance within the team.
- Promoting clear, effective, and timely communication with both internal and external stakeholders.
- Collaborating with the scheduling team to ensure adequate support coverage during holidays and absences, maintaining seamless service delivery.

Service Delivery

Ensure participants receive individualised and tailored employment supports that align with their goals by ensuring employment supports are goal‑oriented, person‑centred,



and adaptable to meet individual needs by:

- Monitoring participant progress and adjusting support strategies to facilitate sustainable employment outcomes.
- Engaging with families, support networks, and other professionals, both informally and through formal quarterly progress meetings.
- Proactively arranging and leading multi‑service meetings to reassess and adjust support strategies as needed.
- Attending stakeholder and interagency meetings to strengthen collaboration and ensure holistic support.
- Collaborating with the Employment Development Manager and Employment Development Consultants to ensure participants have coordinated and complementary support.
- Attending and actively contributing to internal and external meetings to ensure effective service coordination, strategic alignment, and continuous improvement.
- Providing occasional on‑site support coverage as required to maintain service continuity and participant engagement.

Quality and Compliance

- Ensuring all service delivery aligns with the NDIS Quality and Safeguarding Framework, NDIS Practice Standards, and Good Sammy’s policies to maintain high standards of care and compliance.
- Proactively seeking feedback from participants and their support networks, addressing concerns and resolving complaints promptly to enhance service quality and participant satisfaction.
- Completing progress reports and providing them to participants, support coordinators, and the NDIA at least 8 weeks before the NDIS plan expires.
- Submitting end‑of‑program reports within 6 weeks of support services concluding.
- Regularly updating participants’ support networks on progress and key developments.
- Conducting weekly audits of support notes to ensure accurate documentation of support services.
- Submitting all necessary information for service agreements to the administration team in a timely manner.
- Auditing caseloads to ensure service agreements remain current and do not expire.
- Maintaining accurate and accessible participant plans and funding documentation to support efficient reporting and service delivery.




- Ensuring all participant records and service information are accurately recorded and regularly updated in the Customer Management System, following organisational policies and NDIS requirements.
- Documenting all participant interactions and key service‑related conversations to ensure compliance with record‑keeping standards and support continuity of care.

General

- Complying with the terms of the Good Sammy employment contract, as well as any legislative requirements and workplace policies and procedures established by Good Sammy, such as work health and safety policies, Code of Conduct, confidentiality agreements, and anti‑discrimination policies.
- Participating in professional development and training as required.

Selection Criteria

Qualifications, skills & Experience

- Certificate III or IV, Diploma, or Degree in a relevant field (e.g., Individual Support (Disability), Community Services, Employment Services, Career Development), or at least two (2) years’ experience in the disability sector.
- Current Western Australian Driver’s Licence with own vehicle and comprehensive motor vehicle insurance.
- Current Working with Children Check or proof of application being lodged (receipt).
- Demonstrated experience working within the NDIS environment, including a strong understanding of NDIS Practice Standards and compliance requirements.
- Proven experience in staff supervision and leadership, with the ability to manage teams and drive accountability.

Knowledge, Skills & Abilities

- Ability to work independently while also contributing effectively as part of a team.
- Strong decision‑making skills, with the ability to exercise sound judgment, take initiative, and work proactively.
- Proven ability to maintain confidentiality and exercise discretion in all professional interactions.
- Comprehensive understanding of NDIS compliance requirements and the ability to maintain professional boundaries when engaging with participants and their families/carers.
- Ability to build and maintain strong partnerships with a diverse range of key stakeholders.

Equal Chance

Good Sammy is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

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📌 Employment Support Team Leader (City of Canning)
🏢 Good Sammy
📍 City of Canning