Ref: 8231UK

Location: Runcorn

Company Profile

A well-established SaaS provider with global operations.

French speaking Operations Manager

Hybrid work 3 days a week in the office.

Responsibilities

- Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
- Liaise with and provide technical support to vendors, external service providers and on-site technical teams
- Build and maintain solid client relationships and manage commercial and contract-related enquiries
- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
- Manage operational budgets, Profit/Loss performance and track spending against forecasts
- Develop and execute strategic plans and support frameworks for new projects




- Drive continuous improvement and operational efficiency initiatives for existing projects
- Record and report KPI performance and provide team or individual training where required
- International travel required

Candidate's Profile

- Fluent in French and English to high business standard (written and spoken) – Essential
- Experience in a similar operations management role within the IT or SaaS sector – Essential
- Degree in IT, Engineering or related technical field preferred
- Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
- Previous experience in budget and P&L; management
- Excellent communication and negotiation skills

Salary

Up to £60,000 per annum, plus bonus

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📌 French speaking Operations Manager (Brisbane City)
🏢 French Selection (FS)
📍 Brisbane City