About the Role

We’re excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. As a Claims Specialist, you will provide expert advice and support to customers over the phone, lodging claims for property damage and loss of rent.

We’re looking for vibrant, customer‑focused individuals with a positive attitude, curiosity to learn, and a passion for helping people. No insurance experience is required – all you need is a positive attitude and a willingness to learn, and you’ll receive comprehensive product and industry training.

About Us

Terri Scheer is one of Australia’s leading providers of landlord insurance. We operate a busy inbound contact centre focused on delivering exceptional support to new and existing customers.

Position Overview

- Job Title: Claims Specialist
- Work Hours: Monday to Friday, 37.5 hours per week with a rotational roster from 8:00 am to 7:00 pm
- Work Arrangement: Hybrid role with a mix of working from home and in the office (post‑probation)
- Salary: $62,000 + 12% superannuation + performance‑based incentives

What You’ll Do

- Provide exceptional service to customers as the first point of contact for all inbound claim calls.
- Handle inbound calls from landlords, real‑estate agencies, assessors, or third parties for both current and existing claims.
- Promptly and accurately action inbound email communications from customers, uploading information to claims, answering queries, or lodging new claims.




- Build and nurture quality relationships with internal and external customers.
- Complete additional tasks such as processing post, checking online lodgements, and following up existing claims to assist business operations.

What We’re Looking For

- Strong problem‑solving skills and initiative.
- Resilience and the ability to stay positive and professional in challenging situations.
- High attention to detail and accuracy.
- Flexibility to work rostered hours covering all states of Australia.
- Outstanding written and verbal communication skills.
- Organisational and time‑management capabilities.

What We’ll Offer You

- Salary: $62,000 + 12% superannuation + performance‑based incentives.
- Leave benefits: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid working: flexible blend of in‑office and at‑home arrangements.
- Work‑life balance support.
- Staff discounts: access to discounts on Suncorp insurance brands and retailers.
- Reward & recognition programs.
- Career development: ongoing training and growth opportunities.
- Reputable employer: national, trusted company with an inclusive and diverse workplace.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

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📌 Claims Specialist (Adelaide)
🏢 Shannons Pty
📍 Adelaide