Customer Care 2IC: Lead Escalations & Coaching (Knox City)

Customer Care 2IC: Lead Escalations & Coaching (Knox City)

07 Aug
|
Wesfarmers Industrial & Safety
|
Knox City

07 Aug

Wesfarmers Industrial & Safety

Knox City

Wesfarmers Industrial & Safety – Scoresby VIC is seeking a Customer Care Consultant 2IC to support daily operations, escalate issues, and mentor team members. You will work closely with the Team Leader and Supervisor to enhance service delivery and ensure customer-first outcomes.

The role emphasizes coaching, workflow monitoring across telephony and email channels, and taking a proactive approach to solve customer problems.

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📌 Customer Care 2IC: Lead Escalations & Coaching (Knox City)
🏢 Wesfarmers Industrial & Safety
📍 Knox City

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