Life at Miramar Group

We don’t look like your typical underwriting agency, and that’s exactly the point.

Introduction

At Miramar Group, we’re built for brokers, not boardrooms. Our culture is relaxed, approachable, and proudly made in Manly since 2005. But make no mistake – when it comes to underwriting, we’re sharp, responsive and deeply committed to helping brokers win.

We know the insurance industry can feel like paddling against the tide, with slow turnarounds, fragmented systems and faceless platforms. That’s why we’ve built an underwriting group to cut through the admin, simplify the process and back brokers with smart tools, clear answers and real human support.

Your new role at Steadfast

We are looking for an Underwriting Support Officer who enjoys creating order, supporting others, solving practical problems and learning how the insurance industry works from the ground up.

You will work closely with the Bedrock Team, supporting underwriters with day‑to‑day administration, customer enquiries, policy documentation and accurate record keeping. You will bring strong organisation, attention to detail and a collaborative mindset, helping the team deliver excellent service to brokers and customers.

This is a outstanding opportunity for someone with early experience in finance or insurance services who is motivated to build their capability in general insurance across Property, Liability and Engineering products.

This is a 12‑month fixed‑term role.

What Your Days May Look Like

You may start your morning checking in with the underwriting team, reviewing priorities, responding to phone queries, completing data entry and making sure records and electronic files are accurate and up to date.

By midday, you could be assisting with policy documentation, supporting underwriters with administration requests or learning how to respond to simple accounting queries with guidance from the team.





In the afternoon, you might be cross‑training across different business units and insurance products, building your understanding of general insurance and contributing to a smooth, professional service experience.

No two days look the same, but every day you will be helping the team stay organised, responsive and ready to support brokers with confidence.

The work you will lead and shape

- Create: Maintain accurate records, documentation and files that help the underwriting team work efficiently.
- Collaborate: Work closely with underwriters and colleagues across the business to support customer‑service outcomes.
- Challenge: Use your attention to detail to spot issues early, ask questions and help improve the way work is completed.
- Deliver: Support timely processing of policy documentation, data entry and administration tasks.
- Support: Provide practical, reliable assistance to the Bedrock Team while continuing to learn and build insurance knowledge.

You may also:

- Participate in cross‑training across Property, Liability and Engineering products.
- Assist with phone handling, electronic filing and general administration.
- Receive training to help handle accounting queries.
- Represent Miramar professionally and honestly in every interaction.
- Contribute to a team culture that reflects our Together values.

What You Will Bring

- Ideally 1–2 years of experience in a similar financial services, insurance services or office‑based administration role.
- Strong organisation skills,



attention to detail and the ability to work efficiently in a fast‑paced environment.
- Clear and professional communication skills, with confidence engaging with a diverse range of colleagues and stakeholders.
- A willingness to learn, adapt to change and develop new skills in general insurance.
- The ability to work independently while also contributing positively within a team environment.
- A genuine enthusiasm for demonstrating and embodying Miramar’s Together values and culture.
- Proficiency in Microsoft Word and Excel.

If you are not sure you meet every requirement, we encourage you to apply; we value potential and diverse experiences.

If you are not sure you meet every requirement, we encourage you to apply; we value potential and diverse experiences.

Why Miramar?

You will join a team that genuinely believes we are stronger together. You will be supported by leaders who want you to grow, colleagues who value your perspective and a culture built on respect, inclusion and shared success. Here, your contribution matters and your voice is heard.

Our benefits program is built to support you through the moments that matter most – whether you’re at work, at home or anywhere life takes you. It includes generous leave entitlements, flexible work options, wellbeing resources, an employee assistance programme and a range of insurance offerings to keep you protected. You will also have access to meaningful learning and development opportunities that help you build capability, explore new ideas and grow your career with confidence.

Most importantly, you will be joining a workplace where people feel safe to be themselves. We welcome applications from people of all backgrounds, identities and experiences because when we bring diverse perspectives together, we do our best work and create a place where everyone can thrive.

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📌 Underwriting Support Officer (Melbourne)
🏢 Miramar Group
📍 Melbourne