We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started in 2015 with a family and their challenge to find disability support that worked for them. They needed more and knew that people with disability could have greater independence, choice, and control in their lives. As Hireup grew, it became clear that older Australians faced many of the same challenges in accessing the right support. Today, Hireup is proud to deliver personalised, high-quality support through home care for older Australians, enabling them to live with dignity, independence, and connection to their community.

Your life, supported. We’re Hireup, and we’ve supported thousands of clients and 10,000+ employed support workers across Australia. Since 2015, we’ve facilitated over 100,000 support connections, with 83% of clients reporting a positive impact on their lives. Now, we’re on a mission to ensure that older Australians and their families can access the right support to maintain their independence. We do this by combining innovative digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Relationship Manager

Locations: Hybrid (Sydney CBD / Melbourne) or Remote (Australia)

The Relationship Manager plays a critical role in providing end‑to‑end service for clients to use the Hireup platform.



Hireup is the only platform solution to be NDIS registered, offering unique choice and control to clients.

The Relationship Manager manages an assigned caseload of Hireup clients to ensure they receive the best experience from the Hireup platform, and experience safe and high quality supports.

Relationship Managers are accountable for driving client retention and identifying opportunities for service expansion and high platform utilisation.

You will:

- Be the key point of contact for a group of Hireup clients, their families and support coordinators
- Act as the main point of contact for clients, responding to enquiries, managing escalations and building teams of support workers.
- Support a portfolio of clients to increase platform usage and long term engagement.
- Monitor account activity and proactively support when engagement decreases through check‑ins, re‑engagement activities, and tailored support.
- Identify opportunities to increase use of additional Hireup service offerings and utilisation hours
- Resolve incidents, concerns, and complaints in a timely and appropriate way.

Your Background

- Relationship building: Experience in account management / customer success or customer service. You know how to create trust and stay connected with people.
- Customer focus: You’re proactive, responsive, and genuinely care about delivering a great experience.
- Organised and detail‑oriented:



You can juggle tasks, keep records up to date, and manage multiple moving parts.
- Comfortable with technology: You’re confident using systems and can pick up new software quickly.
- Strong communicator: You’re great at explaining things clearly and adapting your communication style to different people.
- Collaborative: You enjoy working with others to solve problems and achieve outstanding outcomes.

Why Should You Join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose‑driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working from our offices 2 days per week including Thursdays (for hybrid employees)
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Well‑being programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability & aged care support as it should be.

Apply now through the button below or please contact Shanice on

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

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📌 Relationship Manager (Melbourne)
🏢 Hireup
📍 Melbourne