We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. The role supports a national administration team and requires full‑time commitment Monday to Friday.

Responsibilities

- Managing incoming telephone enquiries
- Managing bookings and rescheduling for NDIS services
- Front‑of‑house duties for the office, greeting clients & customers
- Allocating new referrals to appropriate clinicians based on experience, location and skill set
- Owning site presentation, cleanliness and event preparation
- Completing site audits as requiredCreating and updating electronic records for existing clients
- Assisting with reporting as required
- Other additional administration duties as required

Requirements

- Administration and/or reception experience (desired, but not essential)
- Previous health knowledge (desired, but not essential)
- Focus on providing exceptional customer service
- Exceptional communication skills with internal & external stakeholders
- Exceptional attention to detail, organisational and time management skills
- Ability to work effectively as part of a team
- Willing to undergo a National Police Check




- Hold or be willing to obtain a Working with Children or Vulnerable Person check

Advantages

- Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
- Multi‑disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
- Intensive induction programme run by our supportive Strategy and Performance team.
- Opportunities for career progression and advancement due to our priority to promote from within first.
- Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

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📌 Client Services Officer (Canberra)
🏢 Ors Group
📍 Canberra