AFCA is seeking a Resource Coordinator to develop and publish rosters across a six-week planning cycle for Customer Service Officers. You will monitor real-time queues and redeploy resources to meet demand, while providing data-driven insights to the CS Leadership team to optimize service levels and operational priorities.
The role supports effective customer service through forecast data, performance reporting, and proactive scheduling adjustments to manage call spikes and changing volumes.
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📌 Hybrid Scheduling & Forecasting Specialist (New South Wales)
🏢 AFCA
📍 New South Wales
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