Job Description

We are looking for an enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent . This role is available in both Part‑Time or Full‑Time positions.

Key Responsibilities

- Maintain a proactive approach to complaint handling and be confident in resolving issues.
- Actively upsell and promote special promotions or facilities available within the hotel.
- Manage administrative and data entry for guest relations.
- Prepare resources for Group Arrivals and VIP Member Arrivals.
- Handle guest communications, including internal and external phone calls.
- Provide guest services, including checking guests in and checking them out.

Qualifications

- Passion for providing a positive guest experience with a desire to create memorable experiences.
- Strong attention to detail, ensuring procedures are followed.
- Confidence in making credit card and cash transactions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast‑paced environment.




- Flexibility to work a rotating roster.

Advantages and Perks

- Exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family, and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park.
- Access to a confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work workplace.
- Excellent opportunity to further grow and develop your career with an industry leader.
- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
- Mentoring and career development alongside experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.

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📌 Guest Services Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne